FAQ | iTrade - Investing Insight

FAQs

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Account Opening & Funding
Trading & Fees
Other Services
Platform Efficiency & Security

What is the minimum investment required to open an account?
The minimum investment required to open an iTRADE account is Php50,000.00.



When can I fund my account?
You can fund your account only upon approval of the application to open an iTRADE account. The DA Market Securitities, Inc. office will inform/confirm account activation.



What are the trading hours?

TIME PERIOD ACTIVITY/IES
9:00-9:29 AM Market Pre-Open Orders are accepted but no matching of orders can occur during this phase. (No cancellation from 9:15 - 9:30 AM)
9:30 AM Opening Opening prices are calculated.
9:30-11:59 AM Continuous Trading All orders are automatically queued and matched as soon as they enter the order book and a counterpart can be found.
12:00-1:29 PM Market Recess No orders can be posted. No orders can be modified and cancelled.
1:30 PM Continuous Trading All orders are automatically queued and matched as soon as they enter the order book and a counterpart can be found.
3:15 PM Market Pre-Close Orders are accepted but no matching occurs.
3:20 PM Closing Closing prices are calculated. No cancellation of orders.
3:20 PM Run-off or Trading At Last Closing prices are calculated. No cancellation of orders.
3:30 PM Market Close



Can I still trade during off-hours?
Yes, off-hours posting of orders are available.



What are the rules in posting an order?
The price of an order should always be within the Trading Thresholds. The Ceiling price is determined as 50% of previous day's trade while the Floor price is 50% of previous day's trade. You may look up the Stock Info Icon (or click on F10) to view Ceiling and Floor prices.

Please note the following:
Combining Normal and Odd Lot orders is not allowed.
Partial matching of odd lot orders will be allowed.
Odd lot orders will no longer be subjected to minimum commission.
Odd lot order posting will only be allowed during Continuous Trading Period.
Odd lot market will have its own closing price but will adopt the price of the Normal market during opening.



Do you impose a minimum volume per trade?
Trading on the Philippine Stock Exchange is done by board lot or round lot system. Therefore, the minimum number of shares you can buy or sell will depend on the market price of the stock at the time you place your order. Also, price fluctuations are not uniform, but are dependent on the cprice range where the stock is trading.

Odd Lots are traded on the Odd Lot board.



Can I cancel an order?
Yes, an order may be cancelled as long as it hasn't been matched. It is important to know that the request to cancel an order cannot be guaranteed, as your order may have already been fulfilled or partially fulfilled by the time the cancel request reaches the market. If your order has been partially fulfilled, you may cancel only the unfulfilled portion. To cancel an order, select the order you wish to cancel.



Can I sell my investments on the same day that I bought them?
Yes, for stock purchases, these are already reflected in your online stock position and are available for sale. To view your stock position online, View Personal Portfolio. Note that QtyOnHand reflects total no. of holdings. If you have posted a portion of your holdings as a sell order, this amount will reflect under QueueSell while the balance (unposted holdings) will be reflected under QtyAvailable.



If I sell today, can I already use the proceeds to buy?
Proceeds of your selling transaction will only be credited on T+3 (three business days after the transaction date) following the Settlement Rule. However, you may post a buy order against incoming sell proceeds as reflected in your Balance Limit (as labeled in Personal Portfolio) or Trading Limit (as labeled in the order pad). Note that you must sell your holdings first to match the amount required for your purchase.

BOARD LOT AND PRICE FLUCTUATION TABLE
PRICE TICK SIZE LOT SIZE
0.0001 to 0.0099 0.0001 1,000,000
0.0100 to 0.0490 0.001 100,000
0.0500 to 0.2490 0.001 10,000
0.2500 to 0.4950 0.005 10,000
0.5000 to 4.9900 0.01 1,000
5.0000 to 9.9900 0.01 100
10.0000 to 19.9800 0.02 100
20.0000 to 49.9500 0.05 100
50.0000 to 99.9500 0.05 100
100.1000 to 199.9000 0.1 10
200.2000 to 499.8000 0.2 10
500.5000 to 999.5000 0.5 10
1000.000 to 1999.000 1 5
2000.000 to 4998.000 2 5
5000.000 to UP 5 5



How much does it cost to buy and sell shares of stock?

BUY Transaction
Commission: 0.25% on the gross value or a minimum commission of Php20.00
Value Added Tax: 12% is levied on the commission charge
PSE fee: Php0.00012 for every Php1.00 gross value traded
SCCP fee: Php0.00011 for every Php1.00 gross value traded

SELL Transaction
Commission: 0.25% on the gross value or a minimum commission of Php20.00
Value Added Tax: 12% is levied on the commission charge
PSE fee: Php0.00012 for every Php1.00 gross value traded
SCCP fee: Php0.00011 for every Php1.00 gross value traded
Sales Tax: 0.50% on the gross value



Monthly Fee
A PDTC Depositary Maintenance Fee of PhP 0.00000833 for every Peso market value of your holdings as of month end will be debited from your account monthly.



How do I pay for my purchases?
The funds that are deposited into your iTRADE account will be used to pay for your purchases. Before a buy order can be accepted, you must have sufficient cleared funds in your iTRADE account. To find out how much you still have available for trading, you may go to Personal Portfolio screen and look for Balance Limit, found under your stock position list. Your balance limit can also be seen in your order pad, it is labeled as Trading Limit, found in the field after Account No.



When is my iTrade Account debited for purchases?
Your iTrade account will be debited on settlement date, which is T+3 (three trading days after the transaction date).



How do I withdraw funds from my iTRADE account?
You will need to fill out a Fund Withdrawal form found under the Forms > Service Forms. Send to dmsi.care@houseofdavidgroup.ph. Depending on your request, your funds can be deposited in your bank account or paid in check for pick-up.



Can I transfer my holdings from iTRADE to another broker?
Yes, the transfer can be done electronically. This process is called EQ Trade Out. You will need to fill out a Stock Transfer form found under the Forms > Service Forms. Send to dmsi.care@houseofdavidgroup.ph

Note that there is a related transfer fee that can be paid in cash/check or debited from your account. Processing takes 3 days.



Can I request for a stock certificate of my existing shares?
Yes, this process is called Upliftment. Converting your shares to a stock certificate would mean withdrawal of your shares from your portfolio in iTrade. This process might take a minimum of 30 days depending on the issuer's Stock Transfer Office. You will need to fill out a Stock Certificate Upliftment form found under the Forms > Services Forms. Send to dmsi.care@houseofdavidgroup.ph

Note that there is a related transfer fee that can be paid in cash/check or debited from your account.



Can I request for a certification of my holdings?
You will need to fill out a Certification Request form found under the Forms > Service Forms. Send to dmsi.care@houseofdavidgroup.ph
You have an option to have the certification picked-up at our office, or delivered through mail or e-mail.

Note that there is a related fee that will can be paid in cash/check or debited from your account.



How do I receive my dividend payout?
You will receive a credit memo to indicate the credit of the cash dividend. The credit of dividends will also be reflected on your Stock Trading Statement of Account (SOA) issued monthly.



How efficient and secure is your website?
PSETradexplore Infrastructure is a state-of-the-art setup fully capable of catering to the needs of online trading clients. Our infrastructure has numerous features to efficiently maintain daily operations.

  • Highly available at all times. The production environment is in a clustered setup which means that each server is clustered with a main and a backup physical server. In the event that the main production is down, it will automatically shift to the backup server.
  • Disaster Recovery. In the event that both production servers are down, PSETradex has a disaster recovery system for business continuity.
  • Load Balancer. The load balancer is a device that distributes network or traffic application across a number of servers. The Load balancer increases capacity and reliability of applications.
  • High-level Security. The PSETradex Infrastructure has three levels of security system which prevents infiltration of hackers, threats and other security breaches.
  • Audit Trail Facility. The system has the capability of keeping system logs of the users' IP addresses, login and log out activities.



How can I ensure that no one has access to my account?
Access to your account is controlled by your personal User ID and Password combination. While we do take appropriate measures to protect the integrity of the system, you will play an important role by maintaining the confidentiality of your User ID and Password.

IMPORTANT: For security purposes, DO NOT give out your Password to anyone, not even to the officers and staff of ITrade. In addition, we would discourage your using ITrade through PCs that are installed in public places, such as in Internet cafes.



What is a PIN?
The PIN, also called a Trading PIN, is another security measure to ensure that every order posted is authorized by you. For your convenience, if you feel that the extra precaution is not necessary, there is an option to save the PIN, thereby not requiring PIN entry for every order posting. Your PIN must be composed of 6 numbers (no letters or punctuation marks).



How do I change my Password/PIN?
You can easily change your Password/PIN as many times as you want. After you have signed in, click on the Change Password or Change PIN link found on the upper right hand section of the website.

Tip: Use a Password/PIN that is easy for you to remember but hard for others to guess.



What happens if I forget my Password?
If you forget your Password and you have not been re-routed to the Forgot Password page, click on the ?.



What happens if I forget my PIN?
After you have signed in and you forget your PIN, click on Forgot PIN link found on the upper right hand section of the website.



What happens if I forget my Username?
If you forget your Username, you will need to contact our office at (02) 887 5457 / 6407 or +632 917 863 3119.

For further assistance, call us at (02) 887 5457 / 6407 or +632 917 863 3119.